Appointments & follow-up
Booking showroom and site appointments that people attend
Offer two specific time slots, confirm the appointment in writing with location and contact person, send a reminder and tell the buyer what to prepare. Clear arrangements make attendance more likely.
Offer specific choices
“Saturday 11am or Sunday 3pm?” is easier to answer than “When are you free?”
Confirm clearly
- Date, time and address or map link
- Who they will meet
- What to bring: floor plan, photos, ideas
- How to reschedule
Remind
Send a reminder the day before and a short message on the day.
Prepare your side
Review their answers and photos beforehand, and bring relevant samples or projects.
Questions about this topic
Showroom or site first?
It depends on the project. Many cabinet and design projects benefit from seeing the actual site early.
Should appointments be free?
That is a business choice; state clearly whether a fee applies.